{"id":10905,"date":"2022-07-18T11:36:11","date_gmt":"2022-07-18T11:36:11","guid":{"rendered":"https:\/\/mora-play.compolitica-de-devolucions\/"},"modified":"2023-12-13T21:25:56","modified_gmt":"2023-12-13T21:25:56","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/mora-play.com\/es\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3″ gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_spacing=\u00bbdefault\u00bb background_color_opacity=\u00bb1″ background_hover_color_opacity=\u00bb1″ column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3″ width=\u00bb1\/2″ tablet_width_inherit=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text]\n

Pol\u00edtica
\nde devoluciones<\/h1>\n[\/vc_column_text][\/vc_column][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_spacing=\u00bbdefault\u00bb background_color_opacity=\u00bb1″ background_hover_color_opacity=\u00bb1″ column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3″ width=\u00bb1\/2″ tablet_width_inherit=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text]\n

Dispone de un per\u00edodo de 14 d\u00edas laborables desde la recepci\u00f3n del producto para comunicarnos la devoluci\u00f3n por e-mail a info@mora-play.com. Para poder aceptar su reclamaci\u00f3n, el art\u00edculo debe estar en el mismo estado en que se entreg\u00f3 y debe conservar su embalaje y etiquetado original. Los gastos de env\u00edo de la devoluci\u00f3n ir\u00e1n a cargo del cliente y una vez recibido el paquete, le reembolsaremos la totalidad del importe del pedido.<\/h4>\n

 <\/p>\n

Si el motivo de la devoluci\u00f3n es una tara o un defecto de fabricaci\u00f3n se solicitar\u00e1n fotograf\u00edas donde se aprecie bien este defecto. Se entiende como tara o defecto de fabricaci\u00f3n: roturas, grietas o agujeros evidentes en la madera o defectos de pintura o barniz (falta o acceso de barniz, por ejemplo). Peque\u00f1os nudos, cambios de tonos o color se entienden como parte de la naturalidad de la madera, y no lo entendemos como defecto, sino como una particularidad del material. En este caso, Mora Play se har\u00e1 cargo de los gastos de env\u00edo de la devoluci\u00f3n o de enviar una pieza nueva.<\/h4>\n

 <\/p>\n

Si el defecto es culpa del transporte, es imprescindible anotar en el albar\u00e1n de recepci\u00f3n de la agencia de transportes, que el paquete se entreg\u00f3 con un golpe. Por tanto, es importante revisar el paquete cuando se haga la recepci\u00f3n.<\/h4>\n

 <\/p>\n

Nuestros productos son artesanos y la mayor parte de los procesos son manuales, por lo que es posible que haya peque\u00f1as variaciones entre piezas o entre el art\u00edculo y la foto que se muestra en la tienda on-line. Mora Play selecciona, elige y revisa todos los art\u00edculos con cuidado, pero si por lo que sea recibe alg\u00fan art\u00edculo en mal estado, le atenderemos lo mejor posible y buscaremos una soluci\u00f3n.<\/h4>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3″ gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_spacing=\u00bbdefault\u00bb background_color_opacity=\u00bb1″ background_hover_color_opacity=\u00bb1″ column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3″ width=\u00bb1\/1″ tablet_width_inherit=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][divider line_type=\u00bbNo Line\u00bb][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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